Refund Policy

All payments are processed securely through Stripe.

Custom orders

Denim jackets, jeans, Soul Silhouette, and other made-to-order pieces: A 50% deposit is required to begin work and is non-refundable once your design has been approved and painting has started, since materials and time are committed at that point. If you cancel before design approval, your deposit will be refunded in full, minus any Stripe processing fees. The remaining balance is due before shipment and is non-refundable once your piece has shipped.

Non-custom orders

School Tees and other ready-to-ship items: You may request a refund or exchange within 7 days of delivery if the item is unworn and in its original condition. Contact us at s.alexandercreations@gmail.com to start a return.

Booking / Blank Canvas Art Experience

A deposit secures your event date. Cancellations made more than 14 days before your event receive a full refund of the deposit. Cancellations within 14 days are non-refundable, since supplies and scheduling are committed by that point. Rescheduling is available at no charge with at least 7 days' notice, subject to availability.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us within 5 days of delivery with photos, and we will offer a replacement, repair, or refund.

Disputes and chargebacks

We ask that you contact us directly before filing a dispute with your bank or Stripe, so we can resolve the issue directly. Unauthorized chargebacks may result in a bar from future orders.

Questions? Email s.alexandercreations@gmail.com.